Neural FlowBack to websiteWho is responsible
NEURAL FLOW LTD (company number 17122357), registered in England and Wales and trading as Neural Flow, is responsible for the personal information described in this notice. It covers our own business development, website enquiries and related correspondence. Client campaign processing is addressed separately in the relevant engagement arrangements.
Registered office: Flat 6 Atlantic House 51-57 Upper Richmond Road, London, England, SW15 2RD.
For a privacy question, an objection, a rights request or a complaint, reply to the message you received or email contact@neuralflow.co.uk. You do not need to book a call or complete a form.
Information we use and where it comes from
For business research and outreach, we may use your name, employer, professional role, work email, business telephone details, professional LinkedIn profile, relevant public business information and our contact, reply and objection history. We limit the information used in a campaign to what is needed for that purpose.
Sources include Cognism, company websites, publicly available professional information, referrals and information you choose to give us. A public signal or provider record does not establish your buying intent, budget or need for a service.
If you use our website request form, we receive the name, work email, company website and service information you submit. The form sends that information by email for us to review. Please do not include sensitive personal information. Hosting and delivery services may also handle technical and security logs.
Why we use business contact information
We research companies and relevant professional roles to identify businesses that may be interested in Neural Flow and to offer relevant information or a business conversation. Our lawful basis for appropriate B2B research and outreach is legitimate interests in developing our business, balanced against the interests, reasonable expectations and rights of the people concerned.
We assess relevance, use limited professional information and check the requirements of each communication channel. A work address or public profile is not treated as consent. You can object to direct marketing at any time; we will stop that use of your information.
We use information you provide to answer enquiries, fulfil requests and manage agreed services. This normally relies on our legitimate interests in responding to business enquiries, or contractual necessity where you are personally a party to the relevant contract or request. We also process information where needed to meet legal obligations and handle rights requests.
Research and human review
We use automated research tools, including local models and AI-assisted review, to organise company information and suggest relevant services or audiences. A person reviews outreach decisions. These tools do not make decisions about you with legal or similarly significant effects.
Local company classification does not mean that the whole workflow stays on one computer. Relevant information may also be processed by our research, email and outreach service providers.
How long we keep information
We keep personal information only while needed for its recorded purpose. We review unused exports and uncontacted prospects at least monthly and no later than 90 days after obtaining the data. Unnecessary information is removed or anonymised; continuing retention needs a documented purpose and a further review date.
Where cold outreach has had no engagement, records are normally reviewed for removal within 90 days of the final permitted contact. Genuine two-way enquiries or opportunities are reviewed within 12 months of the last substantive interaction, and sooner when the purpose ends. Automated follow-ups and internal research do not renew an engagement period.
We keep the minimum suppression details needed to respect an objection for as long as necessary to prevent recontact, separately from active marketing, and review that need annually. Contractual, legal, dispute and necessary compliance records have their own justified retention requirements. Our retention policy explains the operating criteria.
Website and enquiry handling
The current website does not load analytics or advertising tracking scripts. Hosting access controls may use essential cookies or technical logs. Our request form uses Vercel hosting and Resend to deliver your enquiry to our business inbox; submitting a form does not automatically add you to an outbound sequence.
Your choices, rights and complaints
You have an absolute right to object to the use of your personal information for direct marketing. Use the unsubscribe link where provided, reply to the sender or email contact@neuralflow.co.uk. We retain limited suppression information so that an objection is not lost in a later import.
Depending on the circumstances, you can ask for access, correction, erasure or restriction, object to other processing, or exercise applicable portability rights. Where processing relies on consent, you can withdraw it. Providing information to us is voluntary unless a specific legal or contractual requirement is explained to you.
You can make a complaint directly to Neural Flow at contact@neuralflow.co.uk. You can also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint/. We will handle requests and complaints under the applicable data-protection requirements.